7 Live Chat Tools for Small Businesses

live chat tools

When a small business chooses the right live chat tool for its website, it provides its customers an experience that is marked by immediacy, convenience, and personalization. There are live chat tools available for every business and every budget. Let’s look at seven popular live chat tools for small businesses.


Pure Chat

Pure Chat is a free live chat tool for small businesses, offering the benefit of unlimited chats, unlimited operators, and unlimited access to all its products.

You can easily plug its live chat functionality into your site, and customize the chat widget. Moreover as it lets you use canned responses, you can quickly and accurately reply to your visitors.



Intercom offers a suite of integrated products for sales, marketing, and customer support. Its products provide the ability to send targeted in-app messages and behavior-driven emails, making it easy to engage with customers instantly.

It also offers two-way integration with Slack, which allows immediate notification in the group messaging app about a relevant activity – a new lead or conversions — happening in Intercom.

It offers a 14-day free trial, and if you are an early stage company, you get to use all the products for $49 per month.



LiveChat is a well-designed live chat tool, providing you the ability to engage with customers in a proper way.

It lets you approach them directly, and as you can view on which page your customers are, you can guide them at checkout. Moreover, you can find out the quality of your support as customers can grade your customer service.

It offers a 30-day free trial, and there are four pricing tiers to choose from.



Olark is an easy-to-use intuitive tool that lets you customize your setup.

It features flexible routing, customizable pre-surveys, offline options, and analytics tools to analyze the performance of your chat.

Moreover, it can integrate with CRM, e-commerce, and help desk platforms, making it one of the most preferred live chat tools for small businesses.

It offers a two-week trial, and three pricing plans: billed monthly; billed yearly; and billed every two years.



SnapEngage is the best live chat tool for those small businesses that want an integrated solution, offering marketing and customer service features.

This feature-rich tool can run on all platforms including mobile devices. With it, you get visitor information tracking, proactive chat tools, a custom bot, and the ability to create multiple widgets.

Moreover, like Olark, it can integrate well with workflow applications. It offers a free trial, custom price plans, and the self-service solution starts from $99 per month.



LiveHelpNow, a fully integrated customer service suite, features a customizable UI, a complete set of seamlessly integrated help desk tools, and instant language translation.

With it, you can choose how your website visitors are managed, which messages your agents send, and what countries you’d like to support.

It offers a 30-day free trial. And, you have to pay $21 per user, per month for each main bundle. For more products, use the pricing calculator to find the total cost.

Moreover, LiveHelpNow also offers discounts.



HelpOnClick offers intuitive setup and tools that enable you to customize, chat, monitor, and learn from your live chat sessions.

Its Virtual Agent feature instantly replies to customers’ queries based on the knowledgebase when operators are resting. It, too, offers integration with third-party apps and social media.

It offers a 30-day free trial, and two paid plans.



With the right live chat tool, small businesses get the ability to control the quality of their customers’ experience. As that happens, they are able to build relationships, improve conversions, keep customers happy, and keep them loyal for years to come.


About Sreeram Sreenivasan

Sreeram Sreenivasan is the Founder of Ubiq, a business dashboard & reporting platform for small & medium businesses. Ubiq makes it easy to build business dashboards & reports for your business. Try it for free today!