Ubiq lets you build Customer Service Dashboard to get at-a-glance status of your support team's performance. It gives a comprehensive view into outstanding customer issues and complaints. Ubiq helps you monitor customer service KPIs in real-time and act quickly. It enables customer service department to monitor performance metrics such as wait time, callers in queue, number of available reps, etc and improve faster.
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Ubiq enables you to build customer service dashboards using drag & drop, customize it with a few clicks. It empowers you to monitor all Key Performance Indicators (KPIs) about customer service performance and customer support team. This gives a complete view of support team's performance. Ubiq lets you see agent workload, satisfaction rating, ticket backlog, ticket resolution time, callers in queue, wait time, number of available reps and other important KPIs that help service staff and management to see where they are and where they want to be.
Ubiq allows you to monitor customer support KPIs and metrics in real-time dashboards. Its auto-refresh feature automatically updates dashboards with the latest data. This enables you to see the big picture by viewing overall performance trends and issues in real-time. Ubiq lets you share these dashboards with others in your team. Real-time customer service dashboard helps spot problems before they become crises and historic trends allow you to identify problem areas and top performers in customer support team. This enables you to constantly monitor customer support performance, improve faster and increase customer satisfaction.
Ubiq enables you to build customer service dashboards directly from web browser, no matter where your data is located. No need to move or upload your data. This allows call center supervisors and managers to monitor customer support KPIs about various systems and processes from one place. Ubiq's customer support dashboard displays all the aspects you need to gain a comprehensive view into your support team's performance. Analyze and report MySQL, MariaDB, Amazon RDS data. More data sources to be added soon.
Ubiq can be used for organizations of all size and nature. It is designed for call center supervisors and customer support managers to track performance - from the team level down to individual agents. It provides wide range of reporting capabilities and analytics functions to build custom dashboards for every aspect of customer support systems. This enables customer support managers and agents to determine root causes for service calls such as simpler pricing and billing, better point-of-sale practices, etc. It allows them to compare any two values of a dimension like Type of complaint, Agents, Regions. It also allows them to view metrics over time like Call volume by day, resolution rate by day, upsell by day etc.
Ubiq allows you to build, access and share dashboards on all major web browsers and tablet devices. You can access dashboards on Mac, Linux and Windows. Ubiq makes it easy to share web-based dashboards with others. By sharing these metrics with all your agents and managers, you can better coordinate your response to calls, improve customer support and increase customer satisfaction.
Ubiq can be setup easily by business users in minutes without depending on IT. Avoid waiting for demo or installation or training. Signup and immediately start tracking KPIs and metrics in real-time web-based dashboards. Ubiq provides a wide range of advanced analytical capabilities to help you track a variety of key metrics & KPIs in every step of customer support processes of your organization. It helps you build highly customized dashboards across departments, processes or roles.
No need to enable remote access or open ports. Securely connect to MySQL on AWS over SSH. For intranet or private network, ubiq ensures the data doesn't leave your network. Ubiq agent sits on your laptop & connects to your data with read only access. Assign create or view permissions to your team mates.